Crew Manager
Messages & announcements
Alerts, store chat and announcements live in one Inbox, so nobody needs a separate group chat or anyone's personal number.
Inbox
Open the Inbox for alerts (matching shifts, surge, swaps, claims, hours and pay) and your conversations. Mark all read clears the badge.
Store chat and messages
Every store has a group chat, created automatically. You're in the chats for your home store and stores you've worked at. During a shift you can message your shift lead straight from the timer.
Announcements (managers)
- Go to More → Post an announcement.
- Add a title and message, and choose Who it's for: everyone, or specific stores.
- Turn on Pin to the top to keep it first until you unpin it.
Everyone in scope is notified.
Notifications
Everything shows in your Inbox. In Me → Notifications (or More for managers) choose what also buzzes your phone:
| Type | What it covers |
|---|---|
| Shifts that match you | New open shifts for your roles and times |
| Surge pay | When a shift near you gets a bonus |
| Claims | Confirmed, declined or expired |
| Swaps | Requests, offers and approvals |
| Hours | Approved, adjusted or disputed time |
| Pay | Pay period closing and payday |
| Shift reminders | Before a shift and when check-in opens |
| Messages and announcements | Your conversations and news from your stores |
| Call-outs and team (managers) | Late check-ins, joiners and swaps that need you |
Frequently asked questions
Do crew need to share phone numbers?
No. Store chats and messages work inside ShiftFlex.
When do shift reminders arrive?
By default 24 hours, 2 hours and 15 minutes before a shift, plus when check-in opens.