Incident Reporting

Reporting an Incident (Employee)

You can report an incident tied to any shift you've worked:

1. Open the shift detail for the relevant shift (from My Shifts).
2. Tap Report Incident at the bottom of the screen.
3. Fill in the incident form:
   • Type — select the category that best fits
   • Severity — select how serious the incident is
   • Description — write a clear, factual account of what happened
4. Tap Submit. Your manager receives a notification immediately.

Incident Types

Type	Examples
Safety	Slip and fall, hazardous condition, near-miss, injury
Policy Violation	Harassment, misconduct, breach of company rules
Equipment	Broken machinery, damaged tools, vehicle issues
Customer	Aggressive customer behavior, complaint, theft
Other	Any incident not covered by the above

Severity Levels

Level	Meaning
Low	Minor issue, no immediate risk, informational report
Medium	Moderate concern, should be addressed soon
High	Serious issue requiring prompt manager attention
Critical	Immediate danger or emergency — escalate immediately

Managing Incidents (Manager)

Go to Settings → Incidents to see all reported incidents for your organization. The dashboard badge also shows a live count of open incidents.

Reviewing an Incident

1. Select an incident from the list to view its full details: who reported it, which shift it's linked to, type, severity, and description.
2. You can update the status as you work to resolve it.
3. Add resolution notes to document your actions.
4. Tap Resolve when the incident has been addressed. The reporter is notified.

Incident Status Flow