ShiftFlexRestaurant shift scheduling that fills last-minute gaps
For QSR and full-service groups with more than one location. Post an open shift once and qualified crew from your other restaurants can claim it, with surge pay for the ones nobody wants. No group texts, no agency staff.
14-day free trialNo credit card requiredAndroid
What a restaurant group needs when a shift goes uncovered
One open-shift list across your restaurants
A manager at one store posts a shift; trusted crew from your other stores see it and claim it. Each store chooses whether claims are instant or need a manager to confirm, separately for home-store and sister-store crew.
Surge pay for the hard slots
Sunday openings, holiday closes, a call-out an hour before the rush. Add a flat bonus such as +$30 when posting or on any open shift, and qualified crew are alerted straight away.
Only qualified crew can claim
Shifts carry a job role (line cook, cashier, bartender) and any required certificates, such as food hygiene or allergen training. Crew who are missing one see exactly what, and can't claim.
Swaps without the phone calls
Crew find their own cover from qualified teammates and a manager approves in one tap. The person who asked stays on the shift until then.
How to fill a last-minute restaurant shift gap
- Post the open shift from Post shift, or release a dropped shift back to the open list.
- Qualified, free crew at that store and your sister stores get a push alert.
- If it still sits open, add surge from the shift or from Today to raise every open shift at once.
- The first qualified claim books it (or waits for your confirm), with overlap and overtime checks done for you.
A Sunday breakfast at a six-store group
The opener at one store calls in sick at 5:40am. The shift goes back on the open list, crew at the five sister stores who hold the cashier role and are free that morning get an alert, and the manager adds +$20 surge from Today. Whoever claims first is on the shift, and the manager sees it on the dashboard.
Related resources
Frequently asked questions
What software helps a QSR chain fill last-minute shift gaps quickly?
Look for an app that sends an open shift to every qualified person at once, not one manager phoning down a list. ShiftFlex does this across all of a franchisee's stores, lets you add surge pay to the hard ones, and checks qualifications, overlaps and overtime before anyone is booked.
Can restaurant crew pick up shifts at a different location?
Yes, at any store in the same group. Each store decides whether sister-store claims are instant or need a manager to confirm. Claims and swaps across stores need the Business plan, which covers more than one store.
Does ShiftFlex work for full-service restaurants as well as QSR?
Yes. Any restaurant where staff work variable shifts can use it. Job roles and certificates keep bar, kitchen and floor shifts limited to people trained for them.
What software options are there for shift swapping in food service?
7shifts, HotSchedules, Homebase and Deputy all support swaps. ShiftFlex's focus is multi-unit groups: swaps and open shifts can reach qualified crew at your other restaurants, with surge pay for the shifts nobody wants.
How do you keep employee data separate between franchise groups?
Every organisation's data is separated in the database itself, so one group can never see another's shifts, crew or pay. Deletion requests are supported. See the Security page for details.
Ready to stop scrambling for cover?
14-day free trial. No credit card required. Available on Android.