Your data

Delete account data

Instructions on how to request deletion of your ShiftFlex account and associated data.

Account deletion is permanent. Once your account is deleted, it cannot be recovered, and all associated data will be removed.

Leaving one team only?

If you just want to stop working with one organisation, ask a manager there to remove you from their team. Your ShiftFlex account and your other teams stay as they are.

To delete your whole account and its data, use the email request.

Delete your account by email

Send an email to our support team from the email address associated with your ShiftFlex account.

Request deletion by email

We may need to verify your identity before processing the request to protect your account security. Requests are typically processed within 48 to 72 hours.

What happens when you delete your account

Data that will be permanently deleted

  • Personal information (Name, Email, Phone Number)
  • Profile details, avatar, and notification settings
  • Shift availability and preferences
  • Payment tracking and earnings data (unless required by law)
  • Receipt uploads and expenses (unless required by law)

Data that may be retained

In certain circumstances, we may be required to retain some information even after account deletion:

  • Financial and Payroll Records: Data related to completed shifts, payments, and tips may be retained by your organization (the ShiftFlex organisation owner) for legal, tax, and accounting compliance purposes.
  • Audit Logs: Anonymized internal logs may be retained for security and operational integrity.

For more detailed information, please review our Privacy Policy.